FAQ (Frequently Asked Questions)
Frequently Asked Questions
Welcome to the Rogomen.com FAQ page. Here, we’ve compiled answers to some of the most common questions you may have about our products, services, and policies. If you don’t find the information you’re looking for here, please feel free to contact our customer support team at [email protected].
1. How do I place an order on Rogomen.com?
To place an order, simply browse our collection of high-quality blankets and throws, select the products you’d like to purchase, and add them to your cart. Proceed to the checkout process, where you’ll provide your shipping information and choose your preferred payment method.
2. What payment methods do you accept?
We currently accept payments through Stripe, Woo pay, a secure and trusted payment gateway. You can use your Stripe, Woo pay account or major credit/debit cards to complete your purchase.
3. How long does it take to process and ship orders?
Once your order has been processed, our standard delivery time for orders within the United States is 10-15 business days. Deliveries are made from Monday to Friday. Please note that delivery times may vary depending on your exact location within the United States and any unforeseen delays that may arise during transit.
4. What is your return and exchange policy?
We offer a hassle-free return and exchange policy. Eligible items can be returned within 30 days of the delivery date, provided they are unused and in their original packaging. For more details, please refer to our Return and Exchange Policy.
5. Are your products sustainable and eco-friendly?
Yes, at Rogomen.com, we are committed to offering sustainable and eco-friendly options. Our selection of blankets is designed with both your comfort and the environment in mind.
6. How can I track my order?
Once your order is shipped, you will receive an email confirmation with tracking information. This will allow you to monitor the progress of your delivery and estimate the expected delivery date.
7. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support team immediately. We will work to resolve the issue promptly and provide a solution.
8. How can I contact customer support?
For any further questions, inquiries, or assistance, our dedicated customer support team is here to help. You can reach us at
Mon-Fri: 8:00 am – 5:00 pm
Phone number: +1 385-240-6245
Address Bussiness: 3885 US 89, Ogden, UT 84404, USA
Email: [email protected]