Return and Refund Policy
At Rogomen.com, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange eligible items within the guidelines outlined below.
Eligibility for Returns and Exchanges
Items must be returned within 30 days of the delivery date.
Items must be unused, unwashed, and in their original packaging with all tags attached.
Proof of purchase, such as the order number or receipt, is required for all returns and exchanges.
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
Contact our customer support team at [email protected] to request a Return Authorization (RA) number.
Pack the item(s) securely in the original packaging, including all accessories, tags, and proof of purchase.
Clearly write the RA number on the outside of the package.
Ship the package to the address provided by our customer support team.
Refund and Exchange Process
Once we receive your returned item(s), our team will inspect the items to ensure they meet the eligibility criteria.
If your return is approved, we will process your refund or exchange within 10 business days.
Refunds will be issued to the original payment method. Please note that it may take a few additional business days for the refund to reflect in your account.
Non-Refundable Items
Certain items are not eligible for return or exchange.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately for assistance. We will work to resolve the issue promptly.
NOTE:
We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first, and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at
Mon-Fri: 8:00 am – 5:00 pm
Phone number: +1 385-240-6245
Address Bussiness: 3885 US 89, Ogden, UT 84404, USA
Email: [email protected]